Tuesday, August 28, 2012

Review LG 42CS560 42-Inch


Product Features

Size: 42-Inch
  • 1-Way 2 Speakers, 20W Audio Output,1 Year Parts & Labor warranty
  • 42-inch LCD display,Full HD 1080p gives it superior picture quality over standard HDTV
  • LG's Picture Wizard II allows you to find the perfect picture. Get easy self-calibration with on-screen reference points for key picture quality elements such as black level, color, tint, sharpness and backlight levels.
  • With the Smart Energy Saving features you can be wise and not wasteful by conserving energy and money.
  • Stands & Mounts:Table top Swivel

They stripped a lot of features out for 2012 over the same 2011/2010 line/models. The reasons are unclear. I assume to just make more money and fleece their customers even more. They removed so many great features that really made this a great set but they kept the price the same, which I would like to point out is already high compared to other models in the size. There is just no sense or logic in the stripping of these features whatsoever.

They removed a HDMI port. Now there are not enough ports to hook up everything you need. Deal breaker for most potential customers right there. With just 2 ports, I've already had to pull out my set away from the wall several times to juggle between consoles, or if I want to watch a bluray movie or if I want to watch cable. It's a hassle. God only knows why LG would remove a very much needed HDMI port from us. Even the guy at Best Buy told us that he does not recommend this set to anyone because it has the least amount of HDMI ports of all their sets. He seemed really shocked. So were we.

Movie quality is now worse. They removed 5:5 / 2:2 pull down from movies. Actually, ANY video content you want to display. 480, 720 or 1080. This means there is a huge amount of video judder / jitter present in any movie you watch. Go google "judder" it's a bad thing and you don't want it. But, if you buy this set, you will have plenty of it. Judder makes objects on the screen herky jerky when panning left to right, right to left, any panning whatsoever. Up / down, you name it. Objects will skip along the screen. God only knows why LG took this very basic feature out. It basically ruined this set. Even my daughter noticed the judder in her Disney movies and asked if the game needed cleaning. She is still at that age where she doesn't understand fully about bluray or dvd discs and thought that if Daddy and Mommy cleaned her "game" the movie would display smoothly. Of course it wasn't a game but a Bluray disc.

They took out many many features from the user menu. Gone are many features that could be changed in the 2010 and 2011 version of this set / product line. Basically, at the expense of picture quality. Dozens of features were removed. They absolutely sabotaged this set and mangled what it once was. I know, I own both the LG 32KD450 and LG 32LK450. I apologize if I am being so harsh but LG warrants such a response and I think potential LG customers deserve an in-depth review.

The night I returned my set to Best Buy, the sales person looked at me, puzzled I might add and asked me, what is so bad about this set? He went on to say two other people had returned theirs as well over the weekend.

What a shame that LG would ruin such a fantastic line of TV sets by removing so many features that made this such a stand out TV against other 32" sets from other manufactures. Let's just hope that LG discontinues this model next year instead of releasing this kind of garbage upon it's customers. What I really want to ask LG is, why did you not want my money? Why did you remove the HDMI port and all those very important hardware features and menu features that made this such a great TV? Why LG?

Update: I had a chance to speak with the sales manager from Nebraska Furniture Mart in my area and he tells me LG purposely crippled, removed these features, both hardware and in the user menu to make it's newer LED based TV's stand out against this set. He tells me that sometimes manufactures will do this to artificially highlight a TV in it's product line as having more features , better value, when the truth is, it never did. This is to drive sells in that area.

I can tell you this LG. You customers are both smart and savvy and will see through this gimmick. I would also like to point out that when your customers are treated with respect, they become "loyal" customers. Pulling these kind of stunts will only drive business and customers away. I returned my set and I will not be looking at LG as a brand I would consider for anything in the future.